기업정보: 해외 Fintech 앱 개발과 상품거래를 기반으로 하며 고객서비스를

직책: Customer service고객 서비스

한국어 능숙, 영어 능숙, 중국어 혹은 일본어 능숙하신 분을 찾습니다,

번역 혹은 고객서비스 경력이 있으신 분 우대입니다

의향이 있으신 분은 영문 이력서를 homefx@naver.com 에 보내 주시기 바랍니다.

아래 상세한 영문 직업 소개입니다.

Your role :

We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region

You will:

• Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
• Update clients on their request status accordingly;
• Verify documents submitted by clients within specific regions on an hourly basis;
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
• Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
• Achieve quarterly KPI targets set by CS Manager;
• Perform other ad hoc tasks assigned by the manager.

The ideal candidate:

• Minimum 1 years of experience in customer service related role
• Good communication skills in English and native language (Japanese)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

What we offer:

• Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
• Competitive salary based on the candidate's expectations and internal benchmark;
• Company’s contribution to training & development;